Welcome to Petworld Online... your pet means the world to us.
Browse the widest range of “Pawsome” pet care products available in Dubai and all this...
only a click-a-way.
Shop for anything from dog food to “bunny chow”… all your other PETS requirements!
We offer an easy to navigate online store with secure shopping.
Take advantage of our free delivery when you spend over AED 100!
Step 1: Select your products. Step 2: Create a customer account. Step 3: Pay via Credit/Debit card or COD Step 4: Once your order has been received, you will be notified via
e-mail. Step 5: Petworld will package your item carefully and notify you via SMS. Step 6: When your package is ready for you to collect or ready for courier to
collect from us, you will receive a notification via SMS. Step 7: Wait for your final SMS to confirm your package is on-route.
How to Return your Items
Easy Returns & Refund for Online Pawchases
You have pawchased goodies online and would like to exchange or return. It just doesn't fit or
you selected the wrong item? That’s pawfectly fine... Simply pop in to our
store and one of your friendly, knowledgeable sales team
will assist you to find a replacement product or issue you a Petworld voucher to spend the next
time you In-store.
No Petworld in your area? No hassle, we can arrange for *Courier Collection.
Complete your return via your customer account
here.
*Petworld will refund you via card and deduct the charge for Courier
Collection off the total amount for unwanted orders.
Issue
Valid
Courier Fees
Return Options
Refunds
Incorrect item sent
Within 7 days
Courier cost(s) paid by Petworld
Online/In-store
CARD
Exchange
Within 7 days
Courier cost(s) for your account
Online/In-store*
Voucher*/CC
Change of heart
Within 7 days
Courier cost(s) for your account
Online/In-store
Voucher
Damaged item
Within 7 days
Courier cost(s) by Petworld
Online/In-store
CARD
Defective item within 6-month **warranty period
More than 7 days
Courier cost to collect paid by Petworld Courier cost to return for your account
Online/In-store
CARD
*vouchers are in-store only.
**original supplier warranty.
How we Deliver
Door to Door Courier
1. Courier Delivery Info
Petworld delivers Door to Door FREE of charge for orders over AED 100
Under AED 100 a flat fee of AED 15, throughout UAE.
Deliveries same/next day in Dubai.
Delivery times: All days - 10h00-21h00 to home or office
Delivery Areas: Dubai
Note: Other Cities will be covered soon.
